Shipping and Returns

Item Availability
A product`s availability is clearly noted on the Product Detail page as "In Stock" or "Special". Most items on our site are In Stock and ready to ship. Some items are temporarily out-of-stock. For more information, please read the details below.

In-Stock Items
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.
For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding public holidays within Australia.

Shipping Methods and Costs
Depending on the item(s) you purchase on Squash.com.au and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day, or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding public holidays within Australia.

Shipping Rules and Restrictions
Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays within Australia. . The shipping cost shown for an individual item reflects what you can expect to pay if the item ships alone. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. Your actual shipping and handling cost will automatically compute on the Shipping Options page of checkout. . Please email a Customer Service Specialist at customerservice@squash.com.au if you have any questions.

Delivery of Your Items
Delivery of your items can take anywhere from three to eight full business days, depending on your location and the shipping method you select at Checkout. Items that are shipped via a freight trucking company arrive within 7-14 full business days after leaving the warehouse due to their size and weight. Most oversized items shipped via freight trucking company leave the warehouse within seven full business days. (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Business days are Monday-Friday, excluding public holidays within Australia.
We reserve the right to charge a re-delivery fee of $7.50 if the goods need to be re-delivered due to no one being available during business hours at the delivery address provided to sign for acceptance and receive goods.
When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:
. Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service Specialist immediately by emailing support@squash.com.au. Please have your order number available when you call. . If there is extensive damage to the carton, refuse the order and contact a Customer Service Specialist immediately by emailing support@squash.com.au. Please have your order number available when you call.

Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
. Item(s) not available. . Difficulty in processing your payment information. . Cannot ship to address provided. . Duplicate order was placed. . Cancelled due to a customer request.
If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact a Customer Service Specialist by e-mail for a recommendation.

30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase from Squash.com.au. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit.
After 30 days, please contact the manufacturer directly.
Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please email support@squash.com.au  for our Return Exceptions policy.

Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service Specialist within 30 days of delivery at support@squash.com.au. Please supply the Specialist with your order number and item number from your original confirmation e-mail. The Specialist will also need your e-mail address and phone number. Squash.com.au will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.
If there is extensive damage to the carton, contact a Customer Service Specialist immediately at support@squash.com.au. Please have your order number available when you contact the Customer Service Specialist.

Credit
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. If an Online Gift Certificate was used, the refund amount will be applied to your Online Gift Certificate. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Returning an Item
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:
. Please refer to your packing slip for return information. . Pack the item securely in the original package, if possible. . Enclose the bottom portion of the original packing list with the item. Be sure to keep the top portion of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item. . All products must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit. . All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. . For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to: Squash.com.au Returns Department PO Box 700, Buderim 4556 QLD Australia
. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. . You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please email support@squash.com.au for our Return Exceptions policy.

Product Warranties
Manufacturer`s Warranties
Many of the items that are sold on Squash.com.au come with a manufacturer`s warranty. For additional information on the manufacturer`s warranty for a specific product, contact the manufacturer directly.
Parts and Repairs
Please contact the manufacturer of an item directly with any parts and repairs questions.

Secure Shopping Guarantee
We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
We have established a Secure Shopping Guarantee for every transaction that you make with Squash.com.au. Should any unauthorized charges appear on your credit card as a result of shopping with Squash.com.au, you must notify your credit card provider in accordance with its reporting rules and procedures.
We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.